Our packages are supplied via the PostNL or DHL's standard services. This means that the delivery person can choose to deliver the package to the neighbors or to make a new attempt on another day when you are not present during the delivery time. In both cases you will receive a postNL note in your letterbox.
If you attempt to attempt at a second delivery and the delivery person has not delivered the package to the neighbors, the package will be delivered to your neighborhood at a PostNL collection point. In this case, the delivery person leaves a note with the address of this specific location.