Shipping policy

At KetoBalance you can choose from these delivery options, so you will always receive your order in the way you prefer.

Standard shipping

Our packages are delivered through the standard service of PostNL. This means that the deliveryman can choose to deliver the package at the neighbours or to make a new attempt on another day when you are not present at the delivery moment. In both cases you will receive a note from PostNL in your mailbox.

If you are not present at the second delivery attempt and the carrier has not delivered the package to your neighbours, the package will be delivered to a PostNL collection point in your neighbourhood. In this case the deliveryman will leave a note behind with the address of this specific location.

Payment

You can pay online with the following payment methods:

  • iDEAL

  • Bancontact
  • PayPal

  • Credit card (Visa, Mastercard and American Express)

  • Apple Pay (only available for standard delivery within NL)

Order details

Your order does not include a paper packing list, because that is better for the environment and we think that is important. With this we save six very large trees per year. So where do you find all the information? Simply digitally. Both in your mailbox and in your account (if you have chosen to create one).